How to halve onboarding churn by instrumenting three post-signup events and one retention experiment
Onboarding churn is the silent revenue leak that haunts every product team. I’ve seen companies pour months of work into acquisition only to watch new users evaporate within the first session or week. The good news: you don’t need a full product redesign to make a sizable dent in that churn. Instrumenting three targeted post-signup events plus running one focused retention experiment can cut early churn by half — or get you close — if...